Returns and Exchanges - Customer Service

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Please return all footwear to the original place of purchase along with a dated sales receipt. If you purchased your footwear from LaCrosse directly, please follow the steps below.

New Footwear:
LaCrosse will gladly issue an exchange or refund on boots and waders as long as they are in new condition and have not been worn outside.

Defective Footwear:
LaCrosse will gladly accept exchanges or returns on defective footwear that meet the warranty requirements.

How to Return/Exchange Footwear:

Please print and fill out this Return/Exchange form.
Send merchandise to us in its original packaging along with the Return/Exchange form and copy of original packing slip.
Return to one of the following physical addresses:

Please return new, unused footwear to:
LACROSSE FOOTWEAR RETURNS
1629 Caledonia St.
LaCrosse, WI 54603

Please return defective and/or previously worn footwear to:
LACROSSE FOOTWEAR RETURNS
17634 NE Airport Way
Portland, OR 97230

For your protection, we recommend getting a tracking number and/or insurance when you ship your items back to us.

If you choose to exchange or replace your merchandise, we will provide FREE outbound shipping for the new items.

If you have any questions, contact Customer Service at 800-323-2668.